Shipping policy

Shipping and delivery

What are the shipping countries?

Anisa Collection ships to worldwide offering free delivery on all orders.

The products can only start shipping during weekdays.

Anisa Collection works closely with its shipping partner to minimize the potential impact of any shipping delays, but before orders can be dispatched, the payment details with the client card issuer may need confirmation.

What are the shipping times?

Delivery times depend on destination country.

The product(s) take(s) 7-15 business days to arrive at the Customer’s delivery address (not including your customs process that might take).

An estimated delivery time and cost will be displayed in the checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

Delivery

Airmail deliveries

There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information. Once the package arrives in your country, it will be passed on to an internal postal service.

If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.

Should the order still not arrive by this time, please contact us at info@anisaharoku.com so that we can open an investigation with our shipping partner.

The investigation to locate an airmail package may take up to several days.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

How can I track my order?

Packages shipped via courier can be tracked using the link sent in your shipping confirmation. It can take between 1 – 2 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order ships, you will be sent an auto-email containing tracking information. Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.

If there has been no update on the tracking information for more than 4 business days, please contact us at info@anisaharoku.com so that we can open an investigation with the shipper. The investigation to locate a courier package may take up to several days.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

I didn't receive my order

We apologies for any inconvenience if your order has been delayed.

We kindly ask you to contact info@anisaharoku.com to get in contact with a member of our team to help solve this issue.

Please note that our team will only be able to respond during business hours Monday to Friday, . am to . pm (CET).