Refund policy

RETURNS AND EXCHANGES

PLEASE NOTE: All "Anisa Haroku" dresses are made based on the client's size or custom body size provided by the client. Being made-to-order, we always provide pictures/videos before shipping the dress, and make sure with the client that the sizing is what they required.

With this being known, our products are not eligible for a refund and/or return.

Exchange

What is the exchange procedure?

To exchange an item, please contact info@anisaharoku.com.

Provide your order number and the size you would like to exchange your item for.

Duties, taxes and customs

Required payment of duties and taxes

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/ location and depend on a number of factors, such as:

1. Country/ location of origin of the purchased product
2. Local VAT rates
3. Local import taxes
4. The value of the order

It will be your responsibility to pay these charges if and when asked to by your local authorities. You can also prepay them at our checkout.

Package stuck in customs

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities. In most cases, the recipient of the parcel is asked to provide information in an email from the shipping company. As only the recipient of the parcel can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

If you have not received an email from customs or have any further inquiries please contact us at info@anisaharoku.com